Notifications & Alerts — What We Offer

Summary: A feature list and answers to common prospect questions about automated customer notifications.

Try it yourself: open the "Do" tab above for a click-through walkthrough of the real notification creation screen — good to have open when a prospect asks how flexible it really is.

Main content

What customers can do today

• Automatically notify customers about their orders — creation, status changes, and detail changes — over app push, email, WhatsApp, or LINE.
• Send payment reminders, ageing reminders, and live or monthly statements, each on its own recurring schedule, with rules for when they should fire (e.g. only once an invoice is a certain number of days overdue, or only above a minimum outstanding amount).
• Notify customers automatically about e-invoices.
• Send one-off marketing or informational messages over WhatsApp or LINE, either immediately or scheduled for later.
• Choose exactly who receives each notification: specific roles, the primary contact only, other contacts, one email address or both a customer has on file.
• Notify internal approvers and submitters automatically as a trade promotion moves through approval — and send a recurring digest of "promotions still waiting on your approval" so nothing gets missed.

Coming soon (configured but not switched on yet)

• Coupon-earned and points-related push notifications.
• Phone-number-change notifications.

Questions prospects often ask

• "Can you notify our customers by WhatsApp, not just email?" Yes — most notification types support WhatsApp and LINE alongside app and email, though WhatsApp messages need to go through template approval first (that's a Meta requirement, not a limitation on our side).
• "Can we remind customers about overdue invoices automatically?" Yes — payment reminders and ageing reminders both run on a schedule with configurable trigger conditions.
• "Can we control exactly who at the customer's company gets notified?" Yes — by role, by primary vs. other contact, and by which of their two email addresses.
• "Can we send a one-time announcement to customers?" Yes, over WhatsApp or LINE, either right away or scheduled.
• "Will our approvers get pinged when a promotion needs their sign-off?" Yes — that's built in, along with a recurring reminder digest for anything still pending.

Known limitations

• SMS is not currently an available channel.
• Coupon-earned and points-related notifications aren't live for customers yet — don't promise these to a prospect.