Notifications — Business Rules & Policy Logic — Business Analyst
How recipients, timing, and send conditions are decided for each kind of notification.
Coupons — Business Rules & Policy Logic — Business Analyst
How coupon discounts, eligibility, and limits are calculated — for reviewing the policy logic itself.
Notifications You Might Receive — End Users
What kinds of alerts and updates you might get, and why one might not have arrived.
How to Use Coupons — End Users
A step-by-step guide to earning and redeeming coupons.
Notification Feature — How It Behaves & Where the Edge Cases Are — Product Director
Behaviour notes, API-level payload spec, and edge cases for product decision-making.
Coupon Feature — How It Behaves & Where the Edge Cases Are — Product Director
Behaviour notes, known limitations, and edge cases for product decision-making.
Notifications & Alerts — What We Offer — Sales Team
A feature list and answers to common prospect questions about automated customer notifications.
Coupons & Rewards — What We Offer — Sales Team
A feature list and answers to common prospect questions about coupons and rewards.
Coupons — Troubleshooting Guide — CS Team
How coupons work, and what each error message means when a customer says "my coupon isn't working."
Notifications — Troubleshooting Guide — CS Team
What to check when a customer says they never got an order update, payment reminder, or statement.